Privacy policy

Privacy Policy

1. Introduction

We care that you trust us and how we handle your personal data. In this privacy policy, we explain why we collect information about you, how we use this information, and how we protect your privacy.

2. About Personal Data and the Regulations

Personal data is information and assessments that can be linked to an identifiable individual. This can include, for example, name, address, phone number, purchase history, email address, IP address, survey responses, and product choices.

All processing of personal data, such as collection, registration, storage, and disclosure, is subject to applicable laws, including the Personal Data Act and the EU General Data Protection Regulation (GDPR).

3. My Account

If you have created an account at www.colonwell.no, it is personal. You are responsible for ensuring that unauthorized persons do not access your account, including by protecting your username and password.

Any offers you receive can only be used by you personally, unless otherwise expressly stated. If you share personal data or images with us, these may be used in connection with the service.

4. Information We Collect and Process

We collect and process information that:

- you provide to us with your consent
- we receive when you use our services
- you choose to provide in connection with a purchase

When you shop with us, we store the following information:

- Name
- Email address (used for orders and customer relations)
- Phone number (used for orders and customer relations)
- Delivery address
- Account number (if registered, for potential refunds)

Providing this information is voluntary, but necessary for us to process your order, deliver goods, and contact you if needed, for example in the case of returns or customer service.

Changes to your customer profile (“My Account”) are also stored. For security reasons, we store the IP address used when placing an order or making changes to the account.

5. Cookies

Like most digital services, we use cookies and similar technology to collect information about traffic, activity, browsers, and devices.

You can disable cookies by changing your browser settings. Please note that some website functions may then stop working.

6. Sharing Information

As a general rule, we do not share personal data with other companies, except for partners who need the information to provide services to www.colonwell.no.

When sharing, we enter into data processing agreements that limit the third party’s use of the information. Information may also be disclosed where required by law, for example to public authorities in case of suspected legal violations.

7. Management of Personal Data

You can contact us at any time at info@colonwell.no to access, correct, or limit the use of your personal data.

8. Deletion of Personal Data

You can request the deletion of your personal data at any time. We will also delete personal data if you no longer have an active customer relationship, unless otherwise required by statutory retention requirements.

9. Marketing via Email and SMS

If you have an active customer relationship with us, we may send you marketing via email or other electronic channels.

If you do not have an active customer relationship, such marketing will only be sent if you have given explicit consent. Personal data may be used to tailor communication.

10. Contact Information

For questions about this privacy policy or our processing of personal data, contact us at info@colonwell.no.